HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), has launched the Smart Customers Service Center that operates 24/7. The Center, the first of its type that operates 24/7 in the Government of Dubai, is located within the domain of Umm Al Ramool Customers Happiness Center. The initiative is part of RTA’s strategy to achieve its first and third goals, Smart Dubai and People’s Happiness, respectively.
The unmanned centre has two self-service Smart Kiosks which provide a range of services for licensing of drivers & vehicles as well as services related to NOCs. It also has a top-up machine for Salik and related inquiries, and an ATM enabling clients to use their eWallets with the RTA. There is also a provision that enables companies to submit their transactions to the RTA as well as a vending machine that serves beverages and snacks.