Now, you can easily register any complaints or issues you have with private medical facilities in the UAE through the use of a new service that has been launched by the authorities.
The Ministry of Health and Prevention (MoHAP) has initiated the launch of the new e-service that will enable patients to register complaints against private healthcare facilities and their staff. You can also put your comments online by logging on to https://smartforms.moh.gov.ae.
The ministry put out a press release that said, “The service aims to ensure that health care service providers fulfil their role in accordance with global standards, and within the context of MoHAP’s policy in upgrading E-services, with a view to promoting health system quality and innovating smart solutions, besides the commitment to carrying out quality systems”.
The ministry affirmed that it will deal with any complaints after they have been proven to be genuine with a firm hand. Moreover, sanctions can also be imposed if the lapses are indeed confirmed.
Here is how to go about lodging an official complaint –
Log on to https://smartforms.moh.gov.ae
Create an account
Login with your details